Rules

General Terms and Conditions – MansProteins.com

  1. General Terms and Conditions
1. SIA ZAPI (hereinafter - the Seller) conducts trade in the online store (hereinafter - the Store) based on the SIA ZAPI rules for the purchase and sale of goods (hereinafter - the Rules).

1.2. To become a user of the Store, the Customer must read the Terms and Conditions before registering and confirm their consent by checking the checkbox.

1.3. After registration, the user becomes a Customer of the Store (hereinafter - the Customer), acquiring all the rights and obligations specified in the Terms.

1.4. In the event that the Customer violates the conditions specified in the Terms, the Seller has the right to restrict the Customer's rights or cancel his registration at any time.

1.5. According to In accordance with the legislation of the European Parliament, the Seller reserves the right to make changes, amendments or additions to the Terms at any time without prior notice to the Customers. The new versions of the Terms shall enter into force upon their publication in the Store. Orders placed before the changes will be fulfilled in accordance with the Terms in force at that time.

1.6. The Seller does not assume responsibility and does not cover the Customer's losses incurred as a result of violation or non-compliance with the Terms.

  1. Customer Personal Data

2.1. The User can register on the Seller 's website www.MansProteins.com by entering the requested personal data during the registration process.

2.2. After successful completion of the registration process, the Client's login information is automatically sent to the specified email address.

2.3. By registering, the Customer agrees that the Seller has the right to process his/her personal data in the cases and for the purposes specified in these Terms.

2.4. The Seller guarantees that the Customer's personal data will be used only for the purposes of identifying the Customer, placing orders for goods and ensuring delivery.

2.5. The Customer is obliged to keep his login details confidential and not to disclose them to third parties. If these data are disclosed or lost, the Customer assumes full responsibility for the consequences. Upon learning of the data leak, the Customer must immediately inform the Seller, who, upon receiving this information, will block access to the account. The Customer and the Seller shall agree separately on the reactivation of access.

2.6. The Seller undertakes not to disclose the Customer's personal data to third parties, except in cases related to the delivery of goods or other services related to the execution of orders. Personal data may also be disclosed at the request of state institutions or with the written consent of the Customer in accordance with European Parliament laws.

2.7. The Seller undertakes to ensure the protection of the Customer's personal data in accordance with Legislative acts of the European Parliament.

  1. Purchase-Sales Agreement

3.1. When the Customer places an order and agrees to these Terms, the Seller's confirmation of the order is equivalent to the conclusion of a purchase-sale agreement. From this moment on, the Customer is obliged to pay for the ordered goods at the prices valid at that time and to accept the goods.

3.2. The contract is considered fulfilled when the Customer has paid for the order in full and received the goods.

3.3. An integral part of the Agreement is the order confirmation, which the Customer receives by e-mail. This confirmation contains all the essential information about the order.

3.4. The contract is terminated in cases where one of the parties cancels the order or when the Customer makes a justified request for a refund, replacement of the product with a quality product, elimination of defects in the product within a reasonable time or receipt of compensation for the elimination of defects, if this is done independently or with the help of a third party.

3.5. Each new order means the conclusion of a new purchase-sale agreement between the Customer and the Seller.

  1. Payment Procedure

4.1. The prices of goods indicated in the store are final and already include value added tax (VAT) of 21%, as required by law.

4.2. The delivery fee is indicated during the order process, before it is confirmed.

4.3. The customer makes a prepayment for the ordered goods using the makecommerce. com system, which ensures safe, fast and reliable online payments. The MakeCommerce payment system protects users from data theft or loss, using the most modern technologies to guarantee transaction security.

4.4. The Seller provides all necessary information to make full payment for the order, but does not assume responsibility for the quality of banking services or possible losses that may arise due to deficiencies in these services. Similarly, the Seller is not responsible for the Customer's errors in the order processing process (for example, incorrectly entered account number or order number) and losses resulting from these errors.

  1. Terms of Delivery of Goods

5.1. Delivery costs are determined depending on your location, and you can view the exact rates in the " Delivery of Goods " section. *Additional fees may apply for delivery to islands and other hard-to-reach locations.

5.2. To receive an invoice in electronic format, please contact us at info@mansproteins.com .

5.3. Orders are accepted every day, but their execution is carried out only on working days.

  1. Product Warranties

6.1. The Seller certifies that all goods meet general quality requirements. The specifications of each product sold in the Store are described in detail in the attached product description.

6.2. Due to the influence of the electronic devices used by the Customer, the colors displayed in the Store may differ from the actual colors. The appearance of the packaging of the goods may also differ from what is shown on the website.

6.3. The Seller is not liable for the deterioration of the quality of the goods in cases where the Customer or other persons to whom the Buyer has transferred the goods use them incorrectly or for unintended purposes. Liability is also not assumed if the instructions for use are not followed or the conditions of transportation, storage and/or use of the goods are violated. In addition, if the packaging or other external features of the goods have visible defects that were not reported upon transfer of the goods, or if the quality of the goods has deteriorated due to the Customer or other persons involved in the use of the goods, the Seller is not liable for this.

  1. Return of Goods

7.1. If the goods sold to the Customer have defects, they will be eliminated, but poor-quality goods will be replaced or refunded in accordance with the “Terms of Distance Contract” approved by European Parliament

7.2. If the Customer wishes to return goods that they do not like, the delivery fee must be borne by the Customer. In turn, the shipping costs of returned low-quality goods are borne by the Seller.

7.3. The Seller accepts the goods back from the Buyer if:

  • The item has not been used and has retained its original appearance.
  • The product is not damaged due to the Customer's actions and is returned in its original, neat packaging.
  • A full range of goods is provided.
  • The customer submits a document of purchase of the goods.

7.4. Goods will not be exchanged, defects will not be repaired free of charge and money will not be refunded if the defects have occurred due to the Customer's violations related to the use or storage of the goods.

  1. Rights, Obligations and Responsibilities of the Parties

8.1. Customer Rights : The Customer has the right to purchase the Goods at the prices indicated in the Store in accordance with the Terms. The Customer may cancel the purchase-sale agreement by notifying the Seller in writing within 14 days from the date of delivery of the Goods, if the goods are not damaged and their appearance has not changed significantly. The exception is cases when goods are ordered that are manufactured according to the Customer's individual order.

8.2. Customer Obligations : The Customer undertakes to comply with the Store Terms and Conditions, not to disclose login information to third parties and to provide accurate data about orders. If the personal data specified in the registration form changes, the Customer must immediately update this data.

8.3. Seller's Rights : The Seller has the right to suspend the Store's operations at any time, change and amend the Terms, as well as change the range of goods and prices. If the Customer intentionally harms the Store, the Seller may limit or cancel the Customer's registration and access to services, as well as cancel orders if payment is delayed or the order is inaccurate.

8.4. Seller's Obligations : The Seller undertakes to sell the Goods in accordance with the legislation, issue purchase documents, ensure delivery of the Goods in accordance with the Terms and Conditions and provide the Customer with the necessary information in the official language.

8.5. Customer Responsibility : The Customer is responsible for the accuracy of personal data and the security of login data.

8.6. The Customer is responsible for all actions taken in the Online Store.

8.7. The Seller is not liable for losses incurred if the Customer is not familiar with the Terms, despite the fact that the opportunity was provided.

8.8. The Seller is not responsible for the accuracy of advertisements and information published by third parties.

8.9. The parties agree that the guilty party shall compensate the other party for direct losses caused.

  1. Other Rules

9.1. Intellectual property protection : It is strictly prohibited to copy or otherwise distribute the information on the website of SIA " ZAPI " without prior written permission from the Store.

9.2. Applicability of the law : The regulations have been developed in accordance with the laws of the European Parliament, and all aspects of the relationship provided for in these Regulations shall be subject to European Parliament laws.

9.3. Dispute Resolution : The Parties undertake to resolve all disputes arising from the execution of the Terms through negotiations. If the dispute is not resolved in this way, it will be resolved in court.

MansProteins.com is committed to ensuring the highest standards of customer rights and corporate responsibility to promote fair and open trade.